1.1 Kinderland is part of Care & More limited, a company registered in England and Wales with company number 9269441 and with a registered office at 7 Crescent Gardens, Alwoodley, Leeds, LS178DR. Our registered VAT number is 268094866
1.2. Please read these Terms carefully when you book with us. If you think that there is a mistake in these Terms, please contact us to discuss. We may revise these Terms at any time as a result of changes in relevant laws and regulatory requirements.
1.3 Your access to and use of our services, comprising the soft play and all other ancillary and related facilities offered by Kinderland,is conditional upon your acceptance of and compliance with these Terms. Kinderland reserves the right to refuse entry, bring a session to an end or ask an individual to leave its premises at any time.
1.4 You can contact us via telephone 01482 508811 or email us at Kinderlandhull@gmail.com. If we need to contact you, we will do so by telephone or by writing to you at the email address (or postal address) you provided to us in your booking
- MAKING A BOOKING
2.1 By making a booking for Services at Kinderland you will be deemed to have acknowledged and accepted these Terms. Please do not make a Booking if you do not accept our terms.
Kinderland access & services can be pre-booked by telephoning or by coming to the venue and speaking to a member of staff at Kinderland.
Where possible, Advance Bookings are recommended to avoid disappointment.
For the avoidance of doubt, if advance booking is not done, entry will be provided on a first come first served basis. Kinderland does not guarantee the availability of any of the Services and may, at its sole discretion, cancel or withdraw any of the Services at any time.
2.2 Advance Bookings can be made by telephoning 01482 508811 or any other number shown on our Website, in person at any of our sites
2.3 Acceptance of Advance Bookings and Bookings will take place when we confirm the booking reference number.
For Parties, we will additionally post out a party pack with necessary details.
2.4 All Bookings are subject to availability.
Kinderland is for children aged 0 – 10 years old.
(a) Soft play
Parents and/or guardians are responsible for and must supervise children using the soft play facilities at all times. There is an upper age limit in the softplay which varies by location. Children above the upper age limit are not permitted in the soft play area.
(b) Children’s parties
Children’s parties can be pre-booked by telephoning the recommended number shown on our web site or emailing Kinderlandhull@gmail.com. A minimum number of 10 paid persons is required to book a party.
A party booking has 60 pound non-refundable deposit. Party Bookings can be amended up to 3 days before the event. Any other refunds or reduction in numbers will be credited by issuing Kinderland vouchers to the value of the change in party booking value.
You cannot reduce the numbers below 10 kids.
- PRICE AND PAYMENT
Digital payment is preferred (debit or credit card) for safety reasons. If card payment is not possible, cash payment is accepted.
4.1 The price of the Services (which includes VAT) will be the price set out on our Website on the date of your Booking unless we have agreed another price with you in writing. We use our best efforts to ensure that the prices of Services advised to you are correct; however, it is always possible that, despite our best efforts, some of the Services may be incorrectly priced. If we accept and process your Booking where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and not provide the Services.
4.2 Full entry payment will be taken at the time of making a Booking or an Advance Booking.
Parties can be paid in full at booking OR a non-refundable deposit of 60 pound is required, in which case payment of the remaining balance for the Booking will be required minimum 72 hours prior to the party date.
- REFUNDS AND CANCELLATIONS
5.1 Advance entry Bookings that have been accepted by Kinderland may be cancelled or amended provided that at least 48 hours’ notice is given. Cancellation of a entry bookingmade within 2 days of the event will be charged at full price with no refund or transfer allowed.
. Note – Cancellation of a Group Booking made within 3 days of the event will be charged at full price with no refund or transfer allowed
5.2 All deposits during Bookings are non-refundable.
5.3 A party can be refunded (for non- deposit amount) no later than 1 week prior to the event.
5.4 Cancellation of a Kinderland Party made within 3 days of the event will be charged at full price with no refund or transfer allowed.
5.7 If Kinderland is unable to provide any of the Services as a result of an event beyond its reasonable control it will endeavour to rearrange your Booking. Kinderland is not liable for any additional losses incurred by you as a result of an event beyond our reasonable control.
- OUR RESPONSIBILITY
6.1 While we take utmost care to keep the facility full safe for kids, any injury cannot be rules out (eg. Kids bumping into each other, while running). In the absence of negligence, neither Kinderland nor its employees, agents or subcontractors shall be responsible for the death, personal injury or illness of any guest or customer.
6.2 To the extent that the Services are not performed with reasonable care and skill, Kinderland liability shall be limited to the amount paid by the customers for the Services.
6.3 Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
6.4 We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or reliance on any content displayed on our Website. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Website or any content on it, whether express or implied.
6.5 Neither Kinderland nor its employees or agents shall be responsible for any loss, theft or damage to valuables or personal property that belongs to any guest or customer whilst on Kinderland premises.
- USE OF PERSONAL INFORMATION
7.1 We will use the personal information you provide to us to:
(a) Provide the Services
(b) Process your payment for such Services
(c) If you agreed to this during the Booking process, to inform you about similar Services or products that we provide, but you may stop receiving these communications at any time by contacting us; and
(d) Cookies (please see below).
7.2 The information you give us may include your name, address, email address and phone number, financial and credit card information and personal description.
7.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. All information you provide to us is stored on our secure servers. Any online payment transactions will be encrypted. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
9.1 We may update our Website from time to time and may change the content at any time without notice. Please note that any of the content on our Website may be out of date at any given time, and we do not guarantee that our Website, or any content on it, will be free from errors or omissions. Our Website is made available free of charge.
9.2 We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw, discontinue or change all or any part of our Website without notice. We will not be liable to you if for any reason our Website is unavailable at any time or for any period and we do not guarantee that our Website will be secure or free from bugs or viruses.
9.3 The content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely.
10.1 If you have any questions or complaints about the Services, please contact us by telephoning us or emailing Kinderlandhull@gmail.com. If you are not happy with how we have handled your complaint, you may want to contact the director directly @firstname.lastname@example.org.
10.2 This contract is between you and us. No other person shall have any rights to enforce any of its terms. We may transfer our rights and obligations under these terms to another organisation.
10.3 Each of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
10.4 In no event shall any delay by Kinderland in enforcing (in whole or in part) any provision of these Terms be or be deemed to be a waiver of any other provision or shall in any way prejudice the right of Kinderland under these Terms.
10.5 These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts.